Support

Ans: You can check the light indications of the router and if LOS (Loss of signal) is blinking red that indicates a fiber cut. However, sometimes the LOS might not indicate anything even if there is a fiber cut.  Therefore, it is best to call customer care to make sure your issue is identified and rectified on time.

Ans: 

1. Check router power is on

2. Check if all the cables are plugged in properly.

3. Check the light indications of the router.

4. Restart the router, wait for 4-5 mins to test the connection

5. If nothing works, call SymBios customer care for assistance.

Ans: You have complete control to change your WiFi password. Here are the steps:

1. Connect your device to the WiFi

2. Open a browser, type 192.168.1.1 on the address bar

3. A login page should appear. Log in with the username as provided with the router

4. You will be redirected to the router dashboard. Click on network, then click on WLAN, then on WLAN security, and then go to pre-shared key and type your new WiFi password, after that click apply to save the changes.

II. If the router is a dual band router, follow the below instructions:

1.Open a browser and type 192.168.1.1 in the address bar and login to the router.

2.Choose Network from the menu and select WLAN 2.4G.

3.Enter your WiFi password in the WPA Pre-Shared Key field.

4.Click Apply to save the changes.

III. If the router is a Syrotech router, follow the below instructions:

1.Open a browser and type 192.168.1.1 / 192.168.0.1 in the address bar and login to the router.

2.Choose Network from the menu and select WLAN – WLAN Security.

3.Enter your WiFi password in the WPA Pre-Shared Key field.

4.Click Apply to save the changes.

You may alternatively contact our Customer Care to guide you through the steps.

Ans:

1.Weather and natural disasters.

2.Intentional damage.

3.Construction work.

4.Fire.

5.Wild Animals.

6. Power department work.