Associate - Front Desk

Job Description

The Front- desk Associate is responsible to greet the incoming guests/ customers, directing them towards the concerned department or personnel, assisting the guests with their inquiries and concerns.

This associate is the first person that the clients or the guests will be interacting with and thus the person needs to be capable of representing the organization well. The person who can meet and surpass the customer expectations and has strong communication skills will be in the best position to handle this role.

Duties & Responsibilities

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochure
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Job Specification

Skills & Competencies

  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude


Bachelor’s degree


Diploma in Computer Application


A proven track record, and relevant experience such as a previous role in a front desk position; desirably an experience holder of 1 year of experience


“TBD when vacancy arises”